What are your Shipping Charges? We ship first class USPS for free in the US and Canada if you select. Please be aware that is a very slow method and is sent with delivery confirmation but nothing will show at track and confirm at www.usps.com until its delivered. It will just show when I printed your label to send out. You can upgrade to Priority Mail with insurance for $5.50 and is what I recommend for fastest delivery and you will be able to track the progress of your package along the route. You can also get the free 1st with Insurance at $1.50 per package. Uninsuranced packages are no longer our responsibility once they leave our hands. Please insure. Rush orders add $20.00. Rush orders must be received by 1pm Eastern time to be shipped out the following day by USPS Express Mail. At this time we can not offer same day shipping.
What is this paypal, is it secure, can I use it without signing up? Paypal is the company I use to process my credit card payments. You can visit their website at http://www.paypal.com to learn more about their company. I have used them since they begin years ago and have not had any problems with them securely or otherwise. You also DO NOT have ot sign up with paypal to use your credit card. There is that option when you get to the paypal page. You can also use paypal to send check via your checking account if you do not like using credit cards. Please know that I DO NOT keep any of your paypal information on my website or on my computer so there is no worry of people getting that information or me even seeing it. Once you hit the paypal with paypal button you are transferred directly to their secure site to finish the payment process. Once you have completed paying you are then transferred back to my website for a confirmation page you may print.
What kind of beads do you use? Each bracelet is made with the highest quality beads and findings. Name and word bracelets feature 5.5mm sterling silver letter cubes (4.5mm available on request but not stocked). All items use beautiful Swarovski, Chinese, or Czech crystals, cat eye beads, lampwork beads, bali silver, and sterling silver accents and charms. NO Plastic here! We use high quality 49 strand nylon coated beading wire. All silver charms, beads, and findings are sterling silver unless noted in the description. Gold filled and vermeil available upon request as well. How do I place an order? There are four ways to place an order with Kennebug Boutique: Online 24 hour secure online ordering - Credit Card / Bank Transfer using the add to cart options and custom bracelet order forms.
Standard Mail Just choose send check or money order at the checkout and mail your shopping cart page with a check or money order to: Nicole Spica 704 St Marys Blvd Charlotte, MI 48813 Make Checks Payable to Nicole Spica. When the check clears, the items will be shipped. Returned checks will be charged a 25.00 NSF fee.
By Phone Call us at (517) 749-1960 between 8:30am-7pm (EST) and we can take your order over the phone. Please leave a message if we are not available and we will get back to you as soon as possible.
Email nicole@kennebugboutique.com Send us an email with your order. We will then send you a paypal invoice or you can send a check or money order. How long will it take to receive my order? We try to ship items as soon as possible. Our normal lead time for shipping is within 3-4 business days of receiving your order (10 for custom orders). Most times the items are shipped within 1-3 days. Do You Have a Guarantee? We guarantee our items fully. It is important to us that you are completely satisfied with your order. If you are not happy with your order, return it for an exchange or refund (less shipping charges) within 5 days in 'new' condition. If there is a problem with your bracelet related to craftsmanship or quality, we will repair or replace the items free of charge. If you get your bracelet and the sizing is incorrect and it was our error, we will fix it at no charge. If you get the bracelet and the measurement you gave us was wrong we will resize the bracelet for 3.00 per strand. Notice about Polymer Beads: Even though these beautiful beads are baked and glazed if they have pieces protruding from or attached to them they are VERY fragile. I recommend they only be worn for decorative purposes or worn with EXTREME caution and can not insure they will not be broken by your child. Round polymers and ones that are all one piece should stand up fine to everyday use. Please email me with any questions. Thanks Can you send my order as a Gift? Absolutely... All of our items come in a gift bag that is perfect for gift giving. We can wrap your gift and attach a card at no additional charge and send to your special someone.
