What is your production time? Due to the varied products we offer its hard to give a general exact time for each item. Current production time on hand stamped, engraved and beaded jewelry is about 5-7 days or less. Wall Signs take around 14-20 days to produce. Cutting Boards and other household products are about 5-7 days to produce. Most all other non personalized items are 2-5 days. This does not constituent a guarantee that the item will be shipped in that amount of time. Its an estimate. Could be faster or slower and depends on the work load and holiday schedule at the ordering time. This does not include the shipping transit time to you. Its best that if you need something by a certain date to email us right away and we can let you know if its going to make it.
How much is shipping? We have several options for shipping your purchase. The easiest way to find out the shipping is to add the items to your cart and then see then see the shipping options that way. Depending on the item, there are different speeds and charges for your purchased item. We do offer expedited shipping on most items. Our handling time still may apply. You can email us to see how quickly we can ship the item you need it by a certain date. Sometimes it can be shipped the next day but you must email us to find out what day it can be shipped by. Please note, during holidays the USPS will not guarantee Express delivery (usually a 1-2 day service). Priority mail (7.99-8.99, 15.00 for heavier items) is typically a 3-5 delivery time. If sent via the USPS first class (3.50 economy rate), your package will generally arrive four to seven business days after it is shipped.
Can you send my order as a gift? Absolutely... All of our items come in our signature jewelry box or organza bag that is perfect for gift giving. Our gift card enclosures can be seen and ordered clicking here. Our packing slips do not include pricing information so the recipient will not see the price paid.
Do you take phone orders? Due to the personalized nature of our business we need to have all orders via website or email so we have a written copy of the personalization and design needed. You can email through the contact page and we can work on an order that way as well. We can send you a paypal invoice for the total once we finalize the order.
Can I return personalized gifts? Personalized items can not be returned or cancelled, so be sure you have the spelling correct and capitalized as your would like them to appear. The kismet and arial fonts for the handstamped items come in lower case only. Once the order is placed it can not be cancelled if it contains a personalized item. You can email us to see if it's been started and if it hasn't we can cancel the order.
Does sterling silver tarnish? Sterling silver is an alloy of the precious metal silver that is white in color and is highly reflective of light. Because silver in its purest form is too soft for use in everyday items, most silver used in jewelry, flatware, tea sets and other household utensils is 92.5% pure combined with another metal, usually copper, to make it more durable. However, sterling silver is still a delicate metal that is prone to tarnishing. Therefore, it requires specific care to keep it clean and polished to the reflective, high shine that makes it so well-loved.
What is your jewelry made out of? Most items are made of sterling silver unless noted in the description. And some of the engraved jewelry you have the option to choose between sterling silver or stainless steel.
How do I clean my jewelry? The recommended way is with a pro polish cleaning pad. They are 2" square pads we sell or can be found on the internet that polish the items a brand new like shine. Taking off any tarnish or dirt that has accumulated from normal wear. If you dip your sterling silver hand stamped jewelry in to a cleaning solution the blackening agent will also be removed. A polishing pad will not remove the black lettering agent, so this is another reason we recommend the pro polishing pad or a sterling silver polishing cloth. If for some reason you do want to touch of the black in your necklace you can do this at home with a sharpie if you do not want to send it to us to have it refinished. Take the sharpie and color in the letters, wipe excess with a tissue and then polish with the pro polish pad.
What is the difference between Matte and Shiny finish? Matte finish is where the metal is buffed with an abrasive disc and will be a dull, more rustic appearance. The shiny finished items are hand finished so it can have small scratches even in the shiny finish. Shiny finished items are done on a professional polishing wheel and the polish applied helps keep them tarnish free longer.
Do you take custom orders? We love custom orders! We do a lot of company and school projects and we can engrave logos or messages on items. Contact us for more details and pricing.