items may be returned up to 10 days after they are received by you. If you need to return a purchase, we ask that you contact us within 10 days for a return number via email.
If any reason you are not happy with your purchase, please contact us via email within 10 days of receipt with the order number and we will let you know how to return the item. We issue a full refund of the purchase price (less shipping charges) via the method you paid after the item has been received back to our studio. All products returned to us are fully inspected prior to issuing a credit to your card to be sure they have not been worn or damaged before processing the credit. We do not accept any return that shows signs of wear or alteration, scratches or blemishes, or has been engraved or sized after you have received them.
Personalized items can only be returned if there has been an error on the part of Kennebug such as a misspelling or major defect in the product that was missed in the inspection process. Please be sure to check the personalization you have entered before you finish your order. We can not accept returns for items that customers have entered the incorrect personalization in the ordering process.
We require that you contact us via email before you return an item. Please contact us with any questions. Jewelry sold by Generous Gems requires special precautions when being shipped.
To return any piece purchased from us you MUST follow these steps:
1. Email Kennebug Boutique at firstname.lastname@example.org with order number and reason for return of item within 10 days of receipt.
2. Place jewelry inside its original jewelry box or packaging. Make sure to include all packaging, including any protective wrapping.
3. Include a copy of your invoice or a piece of paper with your order number, name on order, and contact information.
4. Place in an appropriate shipping box or bubble mailer securely. DO NOT use a standard plain paper envelope. They will get caught in the mail sorters and your jewelry will be lost. Make sure it is securely closed as well. If items are lost or damaged in transit to us we can not issue a credit.
Ship the item via a method that can be tracked (USPS, UPS, Fedex), you may need to purchase tracking services depending on the method you use. You can insure the item for the full purchase price for your protection from loss or damage at your own cost. Please keep the tracking number in your records if the item does get lost.
Once your credit is issued, it takes time for your refund to show up on your credit card depending on your issuing bank. Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.